They have computers right? Funds are just information, and information is just numbers flitting down fibre-optic cable...
So why on earth does it take 5 days for my bank account details to be transferred from one part of the banking system (accounts) to another (internet banking)? Infact, with the number of people who now utilise internet banking, why is internet banking not set up when you set up your account?
I requested internet banking when I first got the account. I was told that they would transfer the information across and I would need to ring and set it up, a few days later. So I rang and the info hadn't reached their computers yet. I'm sorry I fail to understand: I watched the guy entering my details on a computer...
Anyway, since you can only ring during work hours, and hello? I'm working during work hours, I let it slide for a couple of months. I rang the other day, and they still haven't transfered my details! WTF? The bank guy said that he'd send through a work order to the tech department (say what? can't you just click a button that says 'transfer information'? no, it's so difficult that they need an IT Department to do it...).
So, I rang again a couple of days later: "no your details aren't on the system yet". Oh. "It does take 5 working days, you know."
How?
Why?
Look, I'm sorry but it doesn't in New Zealand.
This is ridiculous, honestly I am steadily becoming convinced that they print off the information, send it by 2nd Class mail to the other department, where it gets stamped and filed, before some geeky IT trainee who doesn't get to see daylight very often, re-enters the information on a different computer...
sigh...